Terms and conditions

1 - You order and pay, then you can count on us to deliver.
Goods will be shipped after receiving your payment. Not because we don't trust you, but to make life easier for ourselves. Imagine someone not paying 10 euro after receiving the goods and who lives abroad. How could we collect that? Too much hassle.


2 - Items not to your liking? You can return them without any reason and you will get a refund.
If not used of course. The package may be opened to see whether or not the goods are ok. There is no timelimit involved, you return items whenever you like. Refunds do not include the shippingcosts, unless of course, we made a mistake in the delivery in which case it is our fault.

Our returnaddress can be found on the package(s), but also in the confirmation email or on the contact page.


3 - In the event that an item can't be supplied anymore, you will get your money back.
This also goes if part of your order is out of stock.


4 - The satisfaction of the customer is our top priority.
And has been for the last 24 years here in the Netherlands. When we started our site in 2004 we didn't see any reason to change that policy. A happy returning customer is of course what we're aiming for. Non returning customers don't generate revenue, so we aim to please.