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F.A.Q. | |
In the past customers have emailed us the questions below. For your (and our own) convenience
we have placed the most commenly on this page.
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QUESTION: Can I pay you directly with my creditcard?
ANSWER: No, You can only pay us with an international banktransfer or with Paypal.
If you have a creditcard attached to your Paypal account then it is no problem of course.
QUESTION: I clicked away the checkout-page too fast, now I don't know how to pay you?
ANSWER: Within 24 hours you will receive a confirmation-email containing all the order details
plus instructions on how to pay us when you're not on the site.
QUESTION: It is more than 24 hours ago that I placed my order but I still didn't receive
a confirmation-email. What is wrong?
ANSWER: It rarely happens but sometimes we don't receive the email from the site with
your order details, in that case we don't even know that you actually did place an order. Maybe your firewall prevented the email
from being send or it is stopped along the way by some filter or something. Anyway, the best thing you can do is
contact us so you can place your order once more. You can include your phonenumber if
you wish so we can call you back as soon as possible.
QUESTION: I have paid my order and it has been a while now, but I still didn't recieve
any goods?
ANSWER: That can have 2 causes:
1-Your payment has not been received yet.
Especially with international banktransfers it can take quit some time to come through.
2-Some items were out of stock and had to be ordered by us with our supplier, as a result of that your order can be delayed.
QUESTION: I own a (online) shop myself and I would like to purchase socks to resell them.
Is that possible?
ANSWER: Of course. But please bear in mind that we are not a manufacturer or wholesaler,
the discount that you will receive with larger orders (over 200 euro) is therefore only 15% of the prices mentioned on the site.
Our prices are low already and with larger discounts it is simply not worth our trouble. The 200 (or more) euro doesn't have to be spend
on one item. You can mix items to your liking till you reach or cross the 200 euro treshhold.
QUESTION: I want to exchange or give back socks but it has been a couple of weeks since
I purchased them, is it still possible?
ANSWER: Sure, no problem at all. As long as they are not used you can
always send them back to the address that you can find on the parcel, in the confirmation-email, and on the contact page.
There is no timelimit involved.
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