SOCKSFROMHOLLAND.COM
 
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F.A.Q.

In the past customers have emailed us the questions below. For your (and our own) convenience we have listed and answered the common ones here.
 
Can I pay you directly with my creditcard?
No, You can only pay us with an international banktransfer or with Paypal. iDEAL and Klarna are also an option, but those require either that you have a Dutch bank account, or that you live in Holland. If you have a creditcard attached to your Paypal account then it is no problem of course. If you choose Paypal on the check-out page you will be taken to their secure site automatically. You can then create an account if needed, or if you already have one, make the payment.


I clicked away the checkout-page too fast, now I don't know how to pay you?
Within 24 hours you will receive a confirmation-email containing all the order details plus instructions on how to pay us when you're not on the site.


I have paid my order and it has been a while now, but I still didn't recieve any goods?
That can have 2 causes:
1-Your payment has not been received yet. Especially with international banktransfers it can take quit some time to come through.
2-Some items were out of stock and had to be ordered by us with our supplier, as a result of that your order can be delayed.


I own a (online) shop myself and I would like to purchase socks to resell them. Is that possible?
Of course. But please bear in mind that we are not a manufacturer or wholesaler, the discount that you will receive with larger orders (over 200 euro) is therefore only 15% of the prices mentioned on the site. Our prices are low already and with larger discounts it is simply not worth our trouble. The 200 (or more) euro doesn't have to be spend on one item. You can mix items to your liking till you reach or cross the 200 euro treshhold.


I want to exchange or give back socks but it has been a couple of weeks since I purchased them, is it still possible?
Sure, no problem at all. As long as they are not used you can always send them back to the address that you can find on the parcel, in the confirmation-email, and on the contact page. There is no timelimit involved.


I want to order something but i can't place any items in my shopping basket?
It is possible that Javascript is turned off in your browser. Javascript is needed on our site to work properly.

 
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